Customer Service Representative

Keolis Transit America, Inc.

Pomona,CA  

2019-12-01 2019-12-31
service public transportation bus rail para transit

For over 100 years, we’ve been helping more people travel safely, comfortably and efficiently than anyone else in the world.

“Thinking Like A Passenger” means we are completely focused on exceeding expectations for the rail and transit operations we manage.




KEOLIS has a great opportunity for a full-time Customer Service Representative in our Pomona, CA office!  Hourly pay is $17.00!

For over 100 years, Keolis has been helping more people travel safely, comfortably, and efficiently than anyone else in the world.  Keolis is an innovative partner working continuously to create solutions to meet the needs of our customers . . . today and in the future!  We€™ve been managing complex passenger transportation for more than a century and we€™re on a constant quest to find better ways of helping our customers achieve their goal of providing superior service to their communities.  

Position Summary:

The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers. CSR€™s interact with customers to provide information in response to questions, concerns and complaints by phone and Internet. Expert communication and listening skills are a must for this challenging and rewarding position which is often the €œface€ of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

 Core Competencies/Responsibilities:

  • Responds to customer inquiries and problems by providing timely and accurate information
  • Refers comments, commendations and complaints to operations division supervisors
  • Provide accurate, valid and complete information by using the right methods/tools
  • Ensure customer concerns are understood and clearly explain resolution to the customer.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, or email
  • Serves as primary in-person reception for visitors
  • Manage lost and found items, including procedures for disposal
  • Work in conjunction with other departments to resolve customer issues.
  • Assists other departments with administrative tasks as time allows and commensurate with the level of the CSR position. 

Qualifications:

  • Must be able to sit, including talking for 7 hours a day.
  • Must be able to talk on the phone for same length of time.
  • Must be able to operate a computer.
  • Must be able to communicate effectively to customers.
  • Must have a High School diploma or equivalent such as GED
  • One year experience in a center environment.
  • Bilingual Spanish preferred
  • Experience in various computer software programs and experience using Windows based applications. 

Working conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

Physical ability to perform essential job functions includes, but is not limited to: sitting or standing for extended periods of time, effectively communicating over the telephone, finger/hand mobility to utilize keyboard, pushing/pulling, lifting (up to 30 lbs.) and ability to move throughout the office.

 

KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER

 

#CB

This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.

 


Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

For Los Angeles positions:
Keolis will consider qualified candidates with criminal histories in a manner consistent with the LA Fair Chance Initiative for Hiring Ordinance

KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER

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