Dispatcher

Keolis Transit America, Inc.

Van Nuys,CA  

2019-11-01 2019-12-01
public transportation bus rail para transit

For over 100 years, we’ve been helping more people travel safely, comfortably and efficiently than anyone else in the world.

“Thinking Like A Passenger” means we are completely focused on exceeding expectations for the rail and transit operations we manage.




KEOLIS IS HIRING A DISPATCHER IN OUR VAN NUYS LOCATION!

For over 100 years, Keolis has been helping more people travel safely, comfortably, and efficiently than anyone else in the world.  Keolis is an innovative partner working continuously to create solutions to meet the needs of our customers . . . today and in the future!  We’ve been managing complex passenger transportation for more than a century and we’re on a constant quest to find better ways of helping our customers achieve their goal of providing superior service to their communities.  

Position Summary:

The Dispatcher is responsible for coordinating communications with Keolis drivers to ensure safe, courteous, and efficient transportation services are delivered to our customers. 

Core Competencies/Responsibilities:

  • Ensure that each driver reports at their scheduled work shift time.
  • Arrange coverage for any offs within driver staffing.
  • Prepares and prints manifest for all operators toe (10) minutes prior to scheduled check in time.
  • Issue keys to all operators before they leave the window.
  • Ensure all operators pull out on time and within twelve (12) minutes pull-out standard.
  • Provide written documentation of incidents which may require follow-up action but not limited to outs by operators.
  • Communicate clearly with others both verbally and in writing using the English language.
  • Promptly provide client with information on location and ETA.
  • Make cost-effective and operationally efficient decisions regarding assignment or movement of trips based on proper use of the Trapeze software and knowledge of the service area.
  • Annotate the Trapeze Schedule Editor with perform time when available.
  • Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field.
  • Monitor Trapeze Incident Screen and ensure that drivers are informed of any changes to their itineraries.
  • Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations.
  • Maintain Dispatch Communication log and complete all applicable documentation.
  • Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
  • Other duties as required 

Qualifications:

  • Must be over 21 years of age, have a High School Diploma or equivalent.
  • Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus.
  • Must be dependable with reliable transportation to get to and from work.

Computer literate using a Windows-based computer operating systems.

  • Strong knowledge of the service area.
  • Must have a valid California Class C driver’s license, Must be able to read, write and speak English.
  • Must be able and willing to work a flexible schedule that may include nights, weekends and holidays.
  • Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor.
  • Must able to work in a union environment. 

Please note:  Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail. 

Please note:  Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

 

KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER

This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.


Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

For Los Angeles positions:
Keolis will consider qualified candidates with criminal histories in a manner consistent with the LA Fair Chance Initiative for Hiring Ordinance

KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER

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