Keolis Transit America, Inc.


2019-11-01 2019-12-01
public transportation bus rail para transit

For over 100 years, we’ve been helping more people travel safely, comfortably and efficiently than anyone else in the world.

“Thinking Like A Passenger” means we are completely focused on exceeding expectations for the rail and transit operations we manage.

The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.


  • Supervise drivers in directions and immediate situations.
  • Coordinates dispatching of drivers by receiving and transmitting radio calls.
  • Inputs and retrieves computer data quickly.
  • Answers questions and provides information to the drivers and clients over the telephone.
  • Makes entries into automated computer system.
  • Maintains accurate, up-to-date files and logs.
  • Assists drivers in ensuring clients are delivered in a timely manner.
  • Assemble schedules for the following day of service
  • Clearly document all cancellations and no shows.
  • Assist in other departments as needed
  • Effectively communicate any problems or issues with managers as situations arise


Pre-Requisites (experience/training/education/certifications):       

  • High school degree or G.E.D.
    • At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.
  • Effective oral and written communication skills.
  • Excellent organization and multi-tasking skills
  • Ability to effectively interpret contract rules and requirements
  • Ability to effectively decipher maps
  • Demonstrated excellent written and oral communications and organizational skills.

 Software Proficiencies Required:

  • Email and Internet
  • Microsoft Office Applications Suite

 Work Environment/Demands of the Position:

  • Ability to handle stress, including emergency situations.   
  • Generally works inside air-conditioned office.
  • May sit for 6+ hours a day.
  • Uses computer keyboard and monitor for 6+ hours a day.
  • High volume use of telephone.
  • Creative thinking, problem solving, reasoning, and decision-making abilities.



Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

For Los Angeles positions:
Keolis will consider qualified candidates with criminal histories in a manner consistent with the LA Fair Chance Initiative for Hiring Ordinance


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